Support
We’re here, quietly
Most answers are below. For anything else — including safety concerns — a real person will reply.
Membership & review
Applying, status, verification, activation.
Credit & payments
Adding Credit, holds, refunds, receipts.
Safety & reports
Blocking, reporting, and getting help fast.
Common questions
Usually within 24–72 hours. A real person reviews every application, and we'll text you when there's a decision.
Still need us? Write to support@vellum.club — a real person replies, discreetly.